Cancellation, Return, Refund & Replacement Policy

Cancellation Policy:

1. If unfortunately you have to cancel an order, kindly do so before your order is shipped. Please log into your account and click on “cancel order” option against the order number that you want to cancel.
2. If you cancel your order before it is shipped, we will refund you the entire amount.

Eligibility for Returns/Replacement

For your return to be eligible, the following conditions must be met:

• The product is completely different from ordered
• The product is damaged
• Return should be placed within 3 days of delivery
• Items should be returned in new, unused condition and in their original packaging, with all tags intact.
• The product should not have been used, altered, or damaged by the customer.
• Returns must include all original accessories and documentation.

Please Note that no returns will be accepted if same product is delivered. Non Returnable in case of likes and dislikes.

You cannot return items just because you don’t like them. You can return items if they are damaged or if you receive the wrong product. In these cases, we may ask for a product opening video without cuts and pause.

Return Procedure

Here’s how our return process works:

• To initiate a return, please login to KDB Deals -> Visit My Account and Click on Return Order. Fill the form from there to place return.
• Please select correct reason for return and add any comments if you want replacement or any other detail you want to give.
• Select the Refund mode. You can select either from KDB Deals Wallet, Bank Account, UPI or Paytm as a refund mode.
• We accept returns for damaged, defective, or missing products only.
• For the return process, we may require an uncut, 360-degree unboxing video.

Refund Process

Upon receiving your return request, you will get a call back from supplier in next 24 hours. If the vendor does not calls you then please contact customer support.

Vendor will inform you the process on how to return or replace your order.

Once the pickup is done, you will get refund in the selected mode within 2 working days.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

1. Health and Beauty products
2. Innerwear and Undergarments
3. Any product that exhibits physical damage to the product
4. If the product is customized for you
5. If the Return or Exchange is requested after 3 days of receiving the shipment
6. If the product is made to order

How to Use KDB Wallet / e-Gift Card:

1. Any Amount in KDB Wallet does not expire and is available to use lifetime.
2. e-Gift Cards are valid for 1 year from the date of issue.
3. KDB Wallet Balance or e-Gift Card Balance can be used multiple times in multiple orders until the balance is exhausted.
4. You have to apply KDB Wallet balance or e-Gift Cards on the checkout page.